Frequently Asked Questions
Everything you need to know about shopping with Hanks.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary based on destination but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Absolutely. We ship to over 50 countries worldwide. Customs fees and import duties may apply depending on your local regulations.
Are the products covered by a warranty?
Every product purchased from Hanks comes with a standard 12-month manufacturer's warranty against defects in materials or workmanship.